ChatGuru: Understand how the software can optimize your company's time

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In order for there to be efficiency in a company's processes, as well as  an increase in competitive advantage , it is necessary for your team to guarantee  agility  in delivering results. This process, however, can fail with the  large volume of messages  from customers who want to make purchases or ask questions about your business. That's why today we're going to understand why automating customer service with ChatGuru  helps optimize your company's time. Chatbot When you integrate a  ChatGuru chatbot into your WhatsApp business account , you have several advantages. However, when it comes to agility, the points that can be highlighted are  reduction in response time, efficiency in communication and assertiveness . This happens because our chatbot allows customers to ask questions about your business and look for information about products at the same time they contact your business number, without the need for instant human assistance.

Furthermore, with our software, you can personalize  messages that lead , in a clear and practical way, a conversation according to the customer's  needs  , thus optimizing your team's time, who often won't need to take action . Various chat filters Practicality is one of a company's greatest allies when it comes to time optimization. Therefore, having a system that has  tools  that help you operate the software in a  simple and practical Industry Email List way  is essential for your team to save time during customer service. In addition to only putting your team into action when necessary, as previously mentioned,  ChatGuru  allows them to operate the system quickly and simply. This is because, if a team member wants to quickly search for a chat, that is, a conversation with a customer or group of customers on WhatsApp, they can use the  filters. On ChatGuru, filters are divided into  name, number, tags, user/department, funnel stage, status, ordering, unread chats, archived chats, broadcasts and favorites.



Therefore, if a member of your team wants to filter a chat according to the lead's name, simply enter their name in the filter field and the chat will automatically appear on the screen. The same can be applied to number and other filter options, depending on what each one corresponds to, Quick responses Another way to optimize your customer service team's time with ChatGuru is to use  quick responses  during conversations with consumers on WhatsApp. When using the ChatGuru system in your company, your team can  register quick responses , which will be sent to the customer when typing a shortcut. Thus, the tool allows your team to serve customers in an assertive and agile way, without having to type a complete sentence to meet the customer's customer service needs. ChatGuru ChatGuru  is software that integrates automation and chatbots into WhatsApp to help companies improve the experience of their customers and potential customers . Through the platform, you can create more conversational relationships, improve sales and, therefore, boost your business.