The year-end period in the fashion e-commerce industry

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How are you currently consulting? Online consultations are conducted 100% through Channel Talk. Of course, due to policy and the nature of the printing industry, we receive customer inquiries regarding estimates and production through the website bulletin board. There is also a phone. The biggest change with the introduction of Channel Talk is that customer inquiries are handled through automatic responses. No matter how many Q&A and FAQs there are, duplicate inquiries are bound to occur. So, we compiled frequently asked questions online and offline and uploaded them to Channel Talk, and since then, about 45% of online inquiries have been automatically processed. Even if a customer leaves the site due to an out-of-office inquiry or an unanswered response, you can leave a final answer through a notification message, enabling reliable customer response.

Booktory reduced repeat inquiries by 45% with support bot! Please tell us how to use Booktory’s unique support Cambodia Phone Number Data bot! Through the support bot, you can find out what customers are interested in and what they are curious about on the homepage, so it is very useful in quickly understanding customers. Additionally, by placing each agent connection in the last item, you can see which channel customers are using to make inquiries. By linking customer information to Channel Talk, the agent can respond to customers by checking whether they are potential or existing customers, their recent order history, etc., so you can manage consultation time efficiently. Because data is collected throughout this entire process, it is also of great help in marketing. Is there any last thing you would like to say? ‘Service quality must be improved’ is something that all online services worry about. of thought. In that respect, I think Channel Talk is a good tool. In particular, printing services are one of the services that still need to be sold offline. That makes ordering difficult and difficult. Therefore, in order to eliminate customer fears.





I think we need a service that can provide real-time feedback right next to the customer. Like Buktori. has begun. As large-scale events are held all over the world starting in November, such as Black Friday in the United States and Singles' Day in China, the domestic e-commerce industry also participates in this, and it is a time when the purchasing sentiment of consumers is revived. According to the Ministry of Trade, Industry and Energy, the fourth quarter's share of total online shopping (online sales, online sales brokerage) sales (KRW 48 trillion) last year amounted to 27.5% (KRW 13.2 trillion). Among them, November accounts for nearly 10% of annual sales. In particular, the domestic fashion e-commerce industry is also preparing large-scale events this month, which has the highest sales share of the year. During this period, we introduce five marketing tools that the fashion e-commerce industry will use to enjoy year-end specials. KakaoTalk Bizboard: Mobile Advertisement Last October, Kakao officially launched ‘KakaoTalk Bizboard’, a banner advertisement that appears at the top of the KakaoTalk chat window.