Salesforce Spring 17 Release: What's New

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Salesforce Spring 17 Release The Salesforce Spring 17 release brings a variety of new features and improvements. Below I would like to give you a brief overview of the most interesting innovations in the individual clouds. Salesforce Spring 17 Release Sales Cloud Salesforce Spring 17 Release 1Salesforce's driving force has received a number of process optimization features in Lightning. The Kanban view known from the opportunity can now also be integrated into other objects, such as leads or custom objects. This is useful, for example, when objects have different statuses that represent successive steps in a process. Furthermore, the collaborative forecasts from Salesforce Classic are now also available in Lightning . Members of an opportunity team always have an up-to-date overview of their opportunities or the opportunities of their team. Salesforce Einstein users now have access to the Automated Activity Capture feature.

This makes it possible to attach emails and tasks directly from Outlook or Gmail Indonesia WhatsApp Number List  to objects in Salesforce. Organizations that do not use Einstein have similar email integration functions via Lightning / Salesforce for Outlook. Service Cloud Salesforce Spring 17 Release 2 In the Salesforce Spring 17 release, the Service Cloud primarily receives enhancements through new functions. The Omni-Channel Supervisor is a new console for service employee managers to see their current workload and tasks at a glance. The Field Service Mobile App is now available for field service employees, such as technicians visiting customers . The app focuses on offline operation, downloads relevant data such as tasks, customer data and material data with an existing internet connection and allows the user to edit it.



As soon as there is an internet connection, the app updates its data with Salesforce. The app is currently available for IOS devices and can be found in the App Store and requires that the user has a license for Field Service. In addition, the Service Console in Lightning is now available as a beta version. However, it should be noted that apps from Salesforce Classic are not compatible with Lightning. Salesforce Knowledge is also now available in Lightning, but setup still takes place in Classic. Marketing Cloud Salesforce recently acquired Krux , a web analytics tool for mass processing customer data and creating customer segments.Krux thus provides options for more targeted marketing and, thanks to the new interface, fits into the existing Marketing Cloud environment .