It ensures a high quality of work

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All parties involved in the contract know precisely what to provide, which increases productivity and service efficiency. Flexibility Standard contracts usually have inflexible terms. So any change requires a new term to be added, making the process not so simple. The SLA is simpler because you can edit it whenever necessary, as long as the parties involved are in agreement. How to measure an SLA? SLA measurement varies from one company to another, as it depends on the services they offer. Thus, it is necessary to monitor many points within an SLA; and you need to do it the best way. It is important to measure the SLA with similar methods to those you already use.

This action makes everything more understandable. Here we point out the types of SLA measurement that are commonly used to make this even clearer. Service availability As we said, you can provide the services within Denmark Phone Number Data business hours (if these are your company’s standard hours) or 24 hours a day (which usually applies to external hires). Therefore, you must measure the service availability. Businesses that offer online solutions or e-commerce products, for example, need to have stricter SLAs. The reason is that if the virtual store is offline on the weekend, this causes a huge loss that you must measure at the end of the month. SLA problems Yes, you do need to consider any problem when measuring. By analyzing the setbacks that happened, you can draw up an action plan to make your actions more effective.



Therefore, try to find out what are the main problems that occur during the tasks that belong to your company’s SLA, such as: backups on your site or system; coding errors; reworks; missed deadlines; device defects. You must apply this measurement to services done both internally and for your clients. Consider that you must meet the customer’s objectives through the SLA-established tasks. Besides, you must also measure the applied quality. Security Your company information and client database are essential for the business structure. Can you imagine if a hacker had access to them? To prevent this from happening, make sure the SLA has security measures, as well as a structure you can use to track and measure it. Results Your business develops an SLA to achieve goals, so results should also be measured.